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SHIPPING POLICY

At PureShrooms Inc., we are dedicated to providing our customers with fast, efficient and reliable shipping options. Here's what you need to know about our shipping policy:

 

  1. Shipping Methods: We ship with Canada Post, Purulator, USPS, Amazon delivery services within Canada and the USA. All shipments are processed and shipped within 1 business day from our 50+ warehouses across Canada and the United States. Typically you should receive your order within 1-3 business days. Free shipping is only applicable to domestic orders within the United States.
     

  2. Shipping from Mississauga, Ontario Facility: In cases that your order is large (greater than 3 units) it will be shipped from our main manufacturing facility and warehouse located in Mississauga, Ontario, Canada.
     

  3. International Shipping: For orders outside of Canada and the USA, shipping fees and custom fees may apply regardless of any onsite promotion. Please note that it is the customer's responsibility to pay customs fees and rates. If you refuse to accept your package at customs due to high customs fees, we are not responsible for refunding that order or reshipping the order via another carrier. The package will be abandoned at customs.
     

  4. International Refunds: If you want a refund on your order, you are responsible for paying the shipping and customs fee to ship the package back to us. Once the package is received back at our warehouse, you will be credited for the cost of your order minus the original shipping charge and minus the customs charge to send the package back to us (if you haven't paid it yet).
     

  5. International Package Refusals: PureShrooms Inc. is not responsible for reshipping orders that are refused at customs. If customs refuses a package, sends it back to us, and we receive it back from customs, we can issue you a refund for the order only if we receive the package back and if the contents are in sellable condition. In the event the package is not returned to us by customs or is lost in transit, we cannot issue you a refund. We are not responsible for paying for the package to be returned to us or for reimbursing the customer for that cost.
     

  6. Inspection of Goods: International orders/shipments may be subject to the possible opening of packages and inspection of goods by customs officials in the country of delivery.

 

If you have any further questions or concerns about our shipping policy, please don't hesitate to contact us. We are committed to providing exceptional customer service and will do our best to help you with any questions or issues you may have.

RETURN POLICY

At PureShrooms Inc., we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, you may return it for a refund or exchange within 30 days of the delivery date. Here are the details of our return policy:

 

  1. Eligibility: To be eligible for a return, please contact us within 30 days from the delivery date.

  2. Return Process: To initiate a return, please email us at hello@pureshrooms.ca with your order number and the reason for the return. We will then provide you with a return shipping label to use when sending the product back to us. Please note that the cost of return shipping will be deducted from your refund.

  3. Refunds: Once we receive your return, we will inspect it to ensure it meets our return policy requirements. If approved, we will process a refund to your original method of payment within 1 business days.

  4. Exchanges: If you would like to exchange a product for a different item, please indicate that in your return request email. We will do our best to accommodate your request and ship the new product as soon as possible.

  5. Please note there are no price adjustments currently offered on Flash Sales or Special Promotions. 

 

If you have any questions or concerns about our return policy, please don't hesitate to contact us at hello@pureshrooms.ca. We are committed to providing exceptional customer service and will do our best to help you with any questions or issues you may have.

PAYMENT METHOD

At PureShrooms Inc., we want to make it easy for our customers to purchase our products with confidence. Here is our payment method policy:

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  1. Accepted Payment Methods: We accept payment via all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal and Apple Pay.
     

  2. Payment Security: We take the security of your payment information seriously and use industry-standard encryption to protect your data. We do not store your credit card information on our servers and all transactions are processed through a secure payment gateway.
     

  3. Payment Authorization: By placing an order on our website, you authorize PureShrooms Inc. to charge your payment method for the total amount of the order, including any applicable taxes and shipping fees if applicable.
     

  4. Payment Issues: In the event of a payment issue, such as an declined payment, we may contact you to provide updated payment information. If we are unable to process payment for your order, we reserve the right to cancel the order and refund your payment.
     

  5. Payment Disputes: If you have a dispute with a payment, please contact us immediately at Hello@pureshrooms.ca. We will work with you to resolve the issue as quickly as possible.
     

If you have any questions or concerns about our payment method policy, please don't hesitate to contact us at Hello@pureshrooms.ca We are committed to providing exceptional customer service and will do our best to help you with any questions or issues you may have.

WHOLESALE INQUIRIES

Thank you for your interest in PureShrooms! We offer a wide range of functional mushroom products to support your customers' wellness needs. Our products are crafted with thoughtfully sourced, high-quality ingredients and are designed to be easily integrated into your existing product line.

 

We welcome wholesale inquiries from health and wellness retailers, gyms, cafes, and other businesses that are committed to providing their customers with the best products available. Whether you're looking to stock your store shelves or add to your online product offerings, we can help you find the perfect products for your customers.

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To inquire about our wholesale opportunities, please send an email to sales@pureshrooms.ca with the following information:

 

  • Your business name and location

  • The products you're interested in carrying

  • Your estimated order volume

  • Any questions you may have about our products or wholesale program

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Our team will review your inquiry and respond within 2-3 business days to discuss pricing, product availability, and any other details. We look forward to the opportunity to partner with you and support your business's growth!

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